Review From Modern Message|Recommended: YesIt is more comforting in th... — It is more comforting in this time, to have my apartment complex take this coronavirus seriously. I have seen an increase in cleaning and even though it is inconvenient, the closing of many common areas to help promote social distancing.
Piana, our team is doing everything possible to create a comfortable and clean environment during this time. Thank you for taking the time to notice all of our efforts. Be well!
Review From Modern Message|Recommended: YesI enjoy living at the Icon ... — I enjoy living at the Icon apartment. I like the atmosphere. They have been renvoating the buildings a lot and I really appreciate it. Overall a great place to live.
Shivani, thank you for your review and complimentary rating. It is great to know that you are enjoying your time here.
Review From Modern Message|Recommended: YesIt's a clean place and I re... — It's a clean place and I really appreciate that. The process of getting everything done thru the website is a difficult one, but that is not the staffs problem.
Kevin, it's a pleasure to see your excellent rating for our clean, friendly community. When it's convenient, we'd love to hear your suggestions for making the website easier to use. You can contact us at firstname.lastname@example.org to let us know. We're glad you're here!
Review From Modern Message|Recommended: YesThe new maintenance staff i... — The new maintenance staff is really great and professional. They fixed issues on time and the office staff is as usual great and prompt in solving problems.
Chaitali, it's always a pleasure to be of service to our residents, and we're flattered to hear we've exceeded your customer service expectations. We'll be sure our whole team sees your lovely comments. Thank you!
Review From Modern Message|Recommended: YesLiving at the Icon has been... — Living at the Icon has been amazing, move in was easy, application process was quick and hassle free I love trinity properties Maintenance is very quick and helpful management couldn’t be better.
Review From Modern Message|Recommended: YesOverall the amenities are f... — Overall the amenities are fantastic and you get great value for the price. Maintenance and staff are quick to respond when you need them. Living here has been great and id recommend icon to anyone who was looking for an apartment close to SLU.
Sydney, thank you for the positive assessment of our community. It's delightful to hear that our maintenance team has been prompt in addressing your needs and that our amenities are meeting your expectations. We look forward to having you here for many years to come!
Review From Modern Message|Recommended: YesI finally have peace of min... — I finally have peace of mind. The neighbors are friendly. The staff is great and not to mention its quite. The apartment is awesome to my liking and how spacious it is. Feeling like I made a perfect choice
Review From Modern Message|Recommended: YesThe location is good for ca... — The location is good for catching the Metro Link or Metro Bus. I enjoy the events that are put on by the staff. It helps to create a since of community.
Review From Modern Message|Recommended: YesI think it is a safe and ad... — I think it is a safe and adorable place. Also, the staffs are very kind. We can drink coffee on the first floor. I really like that There are many events in housing.
Review From Modern Message|Recommended: YesLooking for a place that is... — Looking for a place that is convenient, with top notch amenities, diverse community, friendly, knowledgeable and respectful staff, loads of free events Then Icon is for you
Emmanuel, your fantastic review means the world to us! Thank you for your compliments and support of our team and their efforts to make this a remarkable place to call home. We appreciate you!
Review From Modern Message|Recommended: YesGreat events and the staff ... — Great events and the staff is awesome. Love covered parking especially in the winter months because who wants to clean the snow off their car or get stuck in the cold.
Thank you, Natasha, for your review. We are happy you are loving the events and team! It is never fun to get stuck in the snow and we are glad you are enjoying the convenience of covered parking. Thank you again.
Review From Modern Message|Recommended: YesOverall, I enjoy living at ... — Overall, I enjoy living at the Icon. It is at a convenient location for me, laundry is included, the common areas are usually fairly clean, and I like the amenities. The staff has also been friendly and helpful for the most part whenever I have a question or need assistance except one time, my roommate and I had to call three times to get someone from the office to come to our apartment when our dishwasher was flooding and there was an inch of water on the floor, but it appeared like there was only one person working and she hadn’t had a lunch break, so that was understandable. The main thing that makes me frustrated with the Icon is that the hot water has had to be shut off on multiple occasions since a I’ve moved in and there is little, if any, notice. Overall, however, I enjoy living here and it is definitely one of the more affordable options for off campus living. Management appears to care about it’s residents and want to make this a safe, secure place to live, which is definitely appreciated.
Gabriella, we are pleased to know that you are enjoying our community and are finding it comfortable and well-kept! We also appreciate your kind words for our team. We are sorry to learn that our response time and communication methods have left you less than impressed at times. Rest assured, your comfort is our top priority and we want to ensure that any necessary maintenance that might impact your experience is communicated to you ahead of time. We would be happy to discuss this in more detail with you if you would like to reach out to us by giving us a call or stopping by the office. We would appreciate your detailed feedback so that we may continue to improve our service for our valued residents. Thank you for the lovely review, and we hope you continue to enjoy your time here.
Review From Modern Message|Recommended: YesVery friendly and knowledge... — Very friendly and knowledgeable office staff. The complex is extremely well maintained and if there is an issue, they're on top of it instantly.
Your fantastic review affirms our commitment to surpassing the expectations of our residents, Madison. We're thrilled that our team has helped to create a pleasant and welcoming environment for our residents!
Review From Modern Message|Recommended: YesI like the apartment buildi... — I like the apartment building as a whole, I just wish that the apartment had one bedrooms. I’m not comfortable with being put in a room with others that I didn’t pick to be in a room with
Samara, thank you for sharing. We're grateful for your positive rating and are pleased that you have been enjoying our apartment community overall. We appreciate your feedback regarding rooming assignments and the availability of one-bedroom apartment homes. The comfort of our residents is a top priority, and we would like to address your concerns if we may. Please contact email@example.com at your earliest convenience.
Review From Modern Message|Recommended: YesIcon is Very clean and peac... — Icon is Very clean and peaceful . Respectful staff. The neighborhood is nice. Very diverse . Nice apartments and access to everything you need
Marquia, we're so glad that you're enjoying yourself as a resident! We strive to provide everything you need for a superior living experience, and it's great to have your validation. Thank you for the review.