Ratings & Reviews

Overall Rating

4(152 reviews)99.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Shauna T. - |Recommended: YesThe apartment is a very goo... — The apartment is a very good deal. I love the high ceilings and windows in our apartment and the fact that it is furnished. Overall, a good experience so far
response from property -Thank you for your very positive review, Shauna. We strive to meet the needs of each resident while making our community a home for all. Please be assured that your satisfaction is important to us. We are very happy you chose our community as your home.
Review From Modern Messagesubmitted by Skyler M. - |Recommended: YesI’m loving it . It’s a grea... — I’m loving it . It’s a great place to be and to call a home . The hallways are pretty clean, the garage is safe parking and the staffs are friendly. I would highly recommend anyone to live here.
response from property -Skyler, thank you for your review and a five-star rating. It is wonderful to know that you hold our community in such high regard.
Review From Modern Messagesubmitted by Chloe G. - |Recommended: YesPeople are always fighting ... — People are always fighting around here and the carpets are kinda gross In the hallway but other than that it's been really nice and it's a good first apartment
response from property -Chloe, we appreciate you sharing your experience with our team. We are happy to hear that your time here has been nice and you are enjoying your home. That said, we welcome the opportunity to acknowledge your feedback about noise and the carpeting. We will be sure to share your feedback with the team for internal discussion. If there is anything more you would like to add, please email us at theicon@trinity-pm.com.
Review From Modern Messagesubmitted by LaDajia P. - |Recommended: YesI Love it here. Whenever I ... — I Love it here. Whenever I need assistance with anything I can easily shoot one email to the office and within a few minutes , depending on the time of day, I hear a response. Icon really takes care of you here .
response from property -LaDajia, thank you for taking the time to leave your review! We are delighted to provide a comfortable community and a team of professionals to care for your service needs. Please let us know if there is anything else we may assist you with!
Review From Modern Messagesubmitted by Puja P. - |Recommended: YesI love my unit. We used to ... — I love my unit. We used to live another unit and they kindly let us move to another unit that is much nicer. Love the view and proximity to Starbucks and chipotle
response from property -It's great to hear that you're satisfied with your new apartment home, Puja. We hope you continue to settle in and enjoy all the fantastic conveniences located in the community and nearby. Thank you for your review.
Review From Modern Messagesubmitted by Chaitali D. - |Recommended: YesThe management is professio... — The management is professional. The maintenance team is good and friendly. They all do their jobs fine. Overall my experience is good at this apartment.
response from property -Chaitali, thank you for your feedback on our customer service. Our team members are always ready and willing to provide you the exceptional living experience you deserve.
Review From Modern Messagesubmitted by Just*@*.Com - |Recommended: YesQuiet and accessible. It wa... — Quiet and accessible. It was easy to move in and get settled and I look forward to working with staff in the near future. So far, it has been a great experience.
response from property -It is a pleasure to know your move-in went smoothly and that you are having a great experience. Thank you for brightening our day with your uplifting review.
Review From Modern Messagesubmitted by Kelsey S. - |Recommended: YesEverything in the apartment... — Everything in the apartment was perfect but some items in the apartment weren’t working right. The icon comes with a lot of things you can do while living there.
response from property -Kelsey, we appreciate your excellent rating and vote of confidence about your apartment home. We're glad that the move-in went well and are here to ensure that all concerns are taken care of as soon as possible. And it's nice to know that you enjoy the event and true community feel! Please contact the office about any unresolved concerns.
Review From Modern Messagesubmitted by Michael C. - |Recommended: YesOverall good, had some init... — Overall good, had some initial issues with wifi but they are now resolved. Parking garage has some really messy areas full of trash but overall its been a food experience.
response from property -Michael, we appreciate you taking the time to share your feedback. While it is encouraging to know that your experience with our Wi-Fi has improved, we want to be able to provide five-star service in all aspects. Please email us at theicon@trinity-pm.com at your earliest convenience so we may address the trash problem. Thank you!
Review From Modern Messagesubmitted by Julius A. - |Recommended: YesEven though I just move in ... — Even though I just move in few days ago, ICON is very conducive to o leave and the service are actually very good with good rooms. I really love ICON and will recommend to people.
response from property -Julius, welcome to our community! We're thrilled that you are already finding so much to be happy within our community, like our luxury apartments and exceptional customer service. Thank you for choosing us!
Review From Modern Messagesubmitted by Peris V. - |Recommended: YesSo far being here is amazin... — So far being here is amazing Everyone is so nice I would refer anyone to stay here. I hope more people find out about the Icon and find here a great home
response from property -Peris, thank you for sharing your experience with us! We do our best to help our residents feel comfortable and well taken care of in our community, and your comments show us that we are succeeding. We're grateful for your recommendation, and we hope you are happy here for many years to come!
Review From Modern Messagesubmitted by Jerome M. - |Recommended: YesJust moved in, so far clean... — Just moved in, so far clean, quiet, and friendly. It's close to Cortex, where I work, has covered parking, elevators, etc. Only negative so far is that the garage only has a 6ft clearance and there is little parking for a Uhaul to move in...
response from property -Welcome home, Jerome! We are honored to have you as a resident, and we appreciate your great comments about the upkeep of our community. Please don't hesitate to reach out whenever we may assist you.
Review From Modern Messagesubmitted by Piana E. - |Recommended: YesAll things considered, I th... — All things considered, I think the apartment community has been fine. The communication could be a little better with maintenance requests.
Review From Modern Messagesubmitted by Lindsay C. - |Recommended: YesI haven't spent much time a... — I haven't spent much time at my apartment at The Icon, as it is my secondary residence, but the time I have spent there has been great. The managers have been friendly and the maintenance workers have been prompt and efficient. The furniture could be a little more comfortable and the whole complex could definitely be cleaner, but overall I'm happy with my stay.
response from property -Lindsay, we are thrilled to know that our team and our community have made a positive impression on you! Thank you for bringing our attention to some areas that could use a little extra care. Please feel free to reach out any time we may be of service.
Review From Modern Messagesubmitted by MarSeanna Y. - |Recommended: YesSo far my stay has been goo... — So far my stay has been good I feel pretty safe and I love my apartment, I look forward to the rest of my stay here. I like being central to grocery stores, parks and it’s right near the highway.