Ratings & Reviews

Overall Rating

4(145 reviews)99.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Kelsey S. - |Recommended: YesEverything in the apartment... — Everything in the apartment was perfect but some items in the apartment weren’t working right. The icon comes with a lot of things you can do while living there.
Review From Modern Messagesubmitted by Michael C. - |Recommended: YesOverall good, had some init... — Overall good, had some initial issues with wifi but they are now resolved. Parking garage has some really messy areas full of trash but overall its been a food experience.
Review From Modern Messagesubmitted by Julius A. - |Recommended: YesEven though I just move in ... — Even though I just move in few days ago, ICON is very conducive to o leave and the service are actually very good with good rooms. I really love ICON and will recommend to people.
response from property -Julius, welcome to our community! We're thrilled that you are already finding so much to be happy within our community, like our luxury apartments and exceptional customer service. Thank you for choosing us!
Review From Modern Messagesubmitted by Peris V. - |Recommended: YesSo far being here is amazin... — So far being here is amazing Everyone is so nice I would refer anyone to stay here. I hope more people find out about the Icon and find here a great home
response from property -Peris, thank you for sharing your experience with us! We do our best to help our residents feel comfortable and well taken care of in our community, and your comments show us that we are succeeding. We're grateful for your recommendation, and we hope you are happy here for many years to come!
Review From Modern Messagesubmitted by Jerome M. - |Recommended: YesJust moved in, so far clean... — Just moved in, so far clean, quiet, and friendly. It's close to Cortex, where I work, has covered parking, elevators, etc. Only negative so far is that the garage only has a 6ft clearance and there is little parking for a Uhaul to move in...
response from property -Welcome home, Jerome! We are honored to have you as a resident, and we appreciate your great comments about the upkeep of our community. Please don't hesitate to reach out whenever we may assist you.
Review From Modern Messagesubmitted by Piana E. - |Recommended: YesAll things considered, I th... — All things considered, I think the apartment community has been fine. The communication could be a little better with maintenance requests.
Review From Modern Messagesubmitted by Lindsay C. - |Recommended: YesI haven't spent much time a... — I haven't spent much time at my apartment at The Icon, as it is my secondary residence, but the time I have spent there has been great. The managers have been friendly and the maintenance workers have been prompt and efficient. The furniture could be a little more comfortable and the whole complex could definitely be cleaner, but overall I'm happy with my stay.
response from property -Lindsay, we are thrilled to know that our team and our community have made a positive impression on you! Thank you for bringing our attention to some areas that could use a little extra care. Please feel free to reach out any time we may be of service.
Review From Modern Messagesubmitted by MarSeanna Y. - |Recommended: YesSo far my stay has been goo... — So far my stay has been good I feel pretty safe and I love my apartment, I look forward to the rest of my stay here. I like being central to grocery stores, parks and it’s right near the highway.
Review From Modern Messagesubmitted by Llord B. - |Recommended: YesMy experience is going good... — My experience is going good so far . Im still getting adjusted to the to the new environment and i can say i like it . Its very interesting so far , but due to the coronavirus cant go nowhere. Or actually do something fun like work out in the gym .
response from property -Llord, we're happy to hear that you're settling in quite nicely to your new home despite the inconveniences caused by our current situation. Rest assured that we're watching the news and federal guidelines closely and look forward to the day that it's prudent to reopen the amenities. If you'd like more information about this or any other matter, feel free to email us at theicon@trinity-pm.com.
Review From Modern Messagesubmitted by Mohamed A. - |Recommended: YesThe community is safe the... — The community is safe the employees are so helpful and responsive The apartment is clean and all the utilities are available as indicated in the contract
response from property -Thank you for the lovely description of your experience, Mohamed! It's terrific to hear that you're happy with our team and your home.
Review From Modern Messagesubmitted by Michael H. - |Recommended: YesIt has been pretty nice so ... — It has been pretty nice so far, the parking garage is a plus along with the location being right across from the highway I am able to goto work easier
response from property -Welcome to the community, Michael! We're delighted to know our location and parking are convenient for you. Please feel free to call or email any time we may be of service. Thank you.
Review From Modern Messagesubmitted by Khyia P. - |Recommended: YesThe staff here are really f... — The staff here are really friendly and knowledgeable, i love the quietness of the apartment complex, i feel very safe being in this environment
response from property -Khyia, we're really happy to hear that our team members have been doing such a wonderful job of serving you! It's a point of pride that we hire exceptional professionals who are eager to go above and beyond to ensure our residents' comfort 24/7/365. And if you ever need further assistance, you're more than welcome to email us at theicon@trinity-pm.com. Thank you so much!
Review From Modern Messagesubmitted by Latosha B. - |Recommended: YesIt’s quiet and I love how I... — It’s quiet and I love how I feel safe with it being gated in Also having Chipotle, Snarf’s and Starbucks on premises is a bonus looking forward to being able to enjoy the game room and other amenities while getting to know other residents.
response from property -Latosha, we can see from your feedback that you love our peaceful setting, fantastic amenities, and the convenience of having your favorite eateries onsite. Thank you for giving us five stars!
Review From Modern Messagesubmitted by Hope W. - |Recommended: YesSo far so good. Got locked ... — So far so good. Got locked in the bathroom on the first night in my new apartment due to a faulty lock, which wasn’t so fun. But the staff was there within minutes to help me out.
response from property -Hope, thank you for taking the time to share your excellent remarks. We are thrilled to hear that our team was able to promptly assist you with your maintenance issue, and we look forward to delivering exceptional service in the future. Thank you for choosing us as your new home, and please don't hesitate to contact us if we may be of assistance!
Review From Modern Messagesubmitted by Piana E. - |Recommended: YesIt is more comforting in th... — It is more comforting in this time, to have my apartment complex take this coronavirus seriously. I have seen an increase in cleaning and even though it is inconvenient, the closing of many common areas to help promote social distancing.
response from property -Piana, our team is doing everything possible to create a comfortable and clean environment during this time. Thank you for taking the time to notice all of our efforts. Be well!